UK orders over £35.00 – FREE 1st class post.
UK First Class (1-3 working days) £3.75 per order.
EU fully tracked shipping £12.00
Rest of World fully tracked shipping £15.00
NB. The customer is responsible for any and all taxes, customs fees and import duties if ordering from outside the UK. These will be issued by your local postal service and vary depending on your location. We are not responsible for any delays due to customs.
To be eligible for a refund your item must be in the original unopened packaging and be within 30 days since the original purchase date.
We cannot offer refunds or exchange after 30 days. Returns address is 5 Streets Close, Crowborough, EAst Sussex. TN6 1JZ. Please enclose a note detailing that it is a return and your original order number. You are responsible for paying for your own shipping costs for returning your item. We recommend using a trackable service and/or purchasing insurance as we cannot be held responsible for missing parcels. REFUNDS Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your return is considered to be in its original and unopened condition. If approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. FAULTY PRODUCTS If your product is faulty or has arrived damaged, please send us an email at firstname.lastname@example.org with details and any supporting images. We will get back to you as soon as possible.